Privacy Policy
Reach Digital respects your privacy. This page explains how we handle information collected through this website, enquiry forms, email contact and website analytics.
In plain English
- You can browse this website without directly providing personal information.
- If you send an enquiry, we use that information to respond and manage the conversation.
- We use Google Analytics and Microsoft Clarity to understand and improve the website.
- We do not sell personal information or email addresses.
This website can be viewed without directly providing personal information. If you choose to contact Reach Digital, submit an enquiry or send information through a form, that information is handled under this Privacy Policy.
Who we are
Reach Digital is a Melbourne-based web design studio working with businesses across Australia.
Contact: hello@reachdigital.com.au
Information we collect
We only collect information that is reasonably needed to respond to enquiries, provide services, manage communication and improve the website.
This may include:
- your name
- email address
- phone number, if provided
- business name
- website URL, if provided
- project details or enquiry notes
- information you choose to send by form, email or another direct channel
Website analytics may also collect general usage information, such as pages visited, device type, browser type, approximate location, referral source and interactions with the website.
How we use information
Information may be used to:
- respond to enquiries
- understand your project or request
- provide advice, proposals or services
- manage client communication
- improve this website's structure, content and usability
- monitor website performance
- protect the website from spam, misuse or technical issues
- meet reasonable business, legal or administrative requirements
Google Analytics
This website uses Google Analytics to understand website traffic, page performance and enquiry activity.
Google Analytics may use cookies and similar technologies to collect information about how visitors find and use the website. This helps Reach Digital improve the website and understand which content is useful.
Microsoft Clarity
This website uses Microsoft Clarity to understand how visitors interact with the website through tools such as heatmaps and session recordings.
Clarity helps identify usability issues, confusing sections, layout problems and opportunities to improve the website experience.
Reach Digital does not use Microsoft Clarity to intentionally collect enquiry form contents, sensitive information or identify individual visitors.
Cookies and similar technologies
This website may use cookies and similar technologies for analytics, performance measurement and site improvement.
You can control or delete cookies through your browser settings. Some measurement tools may not work as intended if cookies are blocked.
Disclosure of information
Reach Digital does not sell personal information or email addresses.
Personal information will not be disclosed without consent unless required for a reasonable business purpose, required by law, or needed to operate the website and provide services.
Information may be handled by trusted service providers that support website hosting, email, analytics, form handling, project management, accounting or technical support.
Security and retention
Reach Digital takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
Confidential information is archived or disposed of securely when it is no longer reasonably needed.
Access and correction
You can contact Reach Digital to ask about personal information we may hold about you, or to request a correction.
Contact: hello@reachdigital.com.au
Changes to this policy
This Privacy Policy may be updated from time to time. The latest version will be published on this page.